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We are experiencing rapid growth and currently we have a vacancy for a experienced Field Service Engineer.


The Job Candidate needs to be a switched on person , high energy self starter who is results driven with exceptional customer services skills.

We require a logical thinker with a positive work attitude and ethic; someone who works hard in a team but can use their own initiative and take ownership of problems and deliver results.
This position will be best suited to a knowledge hungry individual who is keen to work with an outstanding technical team.

Role responsibilities

*Identifying, troubleshooting and resolving client side technical problems of moderate complexity
*Have the ability to multi-task and resolve high volume of customer issues using remote access software.
*Resolve solutions outside of comfort zone using online resources and team lead assistance
*Contribute technical content and departmental procedures to the Service Desk knowledge base
*Participate in process improvement opportunities
*Deliver customer satisfaction by providing a professional service and swift and accurate resolution to all customer issues

Character

*Logical thinker with excellent problem solving skills
*Not a 9 to 5 person
*Adaptive to change and able to manage stress
*Able to multi-task across several open cases and manage and prioritise own time
*Innate aptitude for troubleshooting and faultfinding
*Ability to adhere to strict process and procedures
*Well-groomed, neat appearance
*Extraordinary interpersonal skills
*Ability to "read" the customer and modify behaviour/approach
*Must have excellent communication and customer service skills

Technical Skills Required

*At least 2 years experience in a diverse technology and customer service-focused role
*Knowledge of Windows 2003 / 2008 Server, Active *Directory and MS Exchange essential.
*An understanding of switching, firewalls, VPN's and routing
*Reasonable server side hardware and software experience
*Practical understanding of Core TCP/IP networking and networking protocols
*Some LAN/WAN Networking experience
*General knowledge of wireless networking and network security
*Solid knowledge and demonstrated experience using desktop products, operating systems and PC printing

Other

Clean licence and own transport
Third level qualification in IT or related subject

Application

Please submit your CV to info@dbs-ltd.com along with a covering letter.